Refund & Return Policy

The Real Stealsndealzz Last updated: August 3, 2026

The Short Version

• 14 days from delivery to request a return

• Items must be unopened, unused, and in original packaging

• Customer pays return shipping

• Refund issued to original payment method within 5–10 business days of receiving the return

• Some items cannot be returned (listed below)

1. Return Window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days will not be accepted.

To start a return, email us at support@therealstealsndealzz.com with:

• Your order number

• The item(s) you want to return

• The reason for the return

We'll respond within 1 business day with return instructions and a return address.

2. Condition Requirements

To be eligible for a return, items must be:

• Unopened and unused — original packaging intact, all seals unbroken

• In resellable condition — no signs of wear, damage, or tampering

• In original packaging — including any inserts, tags, or accessories

• Accompanied by proof of purchase (order confirmation email or order number)

We reserve the right to refuse a return if the item does not meet these conditions. Items returned in non-resellable condition may be refused or charged a restocking fee.

3. Items That Cannot Be Returned

The following cannot be returned for hygiene, safety, or regulatory reasons:

• All opened cosmetics and beauty products (foundation, hair color, lotion, etc.)

• All over-the-counter (OTC) medications (Rolaids, Nexium, Vicks, DayQuil/NyQuil, etc.)

• All personal care items that have been opened (deodorant, razors, toothpaste, intimate wellness products)

• Any item marked non-returnable on its product page

Items in sealed, original packaging that fall into these categories may be eligible for return at our discretion — contact us before sending anything back.

4. Return Shipping

Customers are responsible for return shipping costs. We recommend:

• Using a trackable shipping method

• Purchasing shipping insurance for items over $50

• Keeping your tracking number until the return is processed

We are not responsible for returns lost or damaged in transit. Once we receive and inspect your return, we'll process your refund within 5 business days.

Original shipping charges are non-refundable unless the return is due to our error (see Section 6 below).

5. Refunds

Once we receive and inspect your return, we'll send a confirmation email letting you know whether your refund was approved.

Approved refunds:

• Are issued to the original payment method used at checkout

• Take 5–10 business days to appear on your statement, depending on your bank

• Cover the purchase price of the returned item only — original shipping charges are not refunded unless the return is due to our error

Partial refunds may be issued if:

• The item is returned in less-than-perfect condition (missing parts, damaged packaging, signs of use)

• Only part of the order is returned

6. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@therealstealsndealzz.com.

Please include:

• Your order number

• A description of the issue

• Photos of the damaged or incorrect item (and packaging, if relevant)

For these situations, we will:

• Send a replacement at no cost to you, OR

• Issue a full refund including original shipping, OR

• Provide a prepaid return label so you don't pay shipping

We process these claims quickly and don't ask customers to absorb the cost of our mistakes.

7. Order Cancellations

Because we ship fast (typically within 1 business day), cancellation requests must be received within 1 hour of placing your order. After that, we cannot guarantee we can cancel before the order ships.

If your order has already shipped, you'll need to follow the standard return process described above.

To request a cancellation, email support@therealstealsndealzz.com with your order number and "CANCEL" in the subject line.

8. Exchanges

We do not currently process direct exchanges. If you need a different product, please:

1. Return the original item following the steps above

2. Place a new order for the item you want

Once your return is received and approved, your refund will be issued.

9. Sale and Promotional Items

Items purchased during a sale or with a promotional discount code can be returned under the same terms as full-priced items, with the following exceptions:

• Items marked non-returnable on the product page cannot be returned

• Refunds for discounted items will reflect the actual amount paid (not the original retail price)

• Promotional discount codes are not reissued after a return

10. Gifts

If an item was marked as a gift at checkout and shipped directly to you, you'll receive a gift credit equal to the value of your return. Once we receive the returned item, a gift credit will be emailed to you.

If the gift was not marked as such at checkout, the refund will be issued to the original purchaser.

11. Lost or Stolen Packages

Once we transfer your order to the shipping carrier, title and risk of loss pass to you. We are not responsible for packages that are:

• Marked "delivered" by the carrier but cannot be located

• Stolen from your delivery location

• Lost in transit by the carrier

If your tracking shows your package is missing, please contact the carrier directly to file a claim. We're happy to help you with documentation if needed. For packages confirmed lost in transit (not delivered), contact us at support@therealstealsndealzz.com and we'll work with you on a resolution.

12. Contact Us

Questions about a return, refund, or order issue? We respond within 1 business day.

The Real Stealsndealzz (operated by ZCS Enterprise) 303 N Glenoaks Blvd, Suite 200 Burbank, CA 91502

General support: support@therealstealsndealzz.com